Shipping & returns

Everything about how your order arrives and what happens if you send it back. The full legal versions live in the shipping policy and refund policy.

Free shipping, always

Every order ships free to any Canadian province or territory. No minimum, no remote-area surcharge, no fine print.

How long it takes

We pack within 1–2 business days. Transit after that:

Region	Estimate
Ontario & Quebec	2–5 business days
Western Canada	3–7 business days
Atlantic Canada	4–8 business days
Territories & remote areas	7–14 business days

Bulky items travel by freight and can take a few extra days; we email you if that applies.

Returns: 30 days, label on us

You have 30 calendar days from delivery. No reason needed. We email a prepaid label, you drop the package off, and once the warehouse checks it (2–5 business days) the refund goes back to your original payment method.

Items should be unused with their accessories, ideally in original packaging — but if the box is gone, write to us anyway; it's usually fixable.

If something arrived wrong

Damaged, defective or not what you ordered: email within 7 days with photos of the item and packaging. Replacement or full refund, your choice — often without sending the damaged item back.

What we can't take back

Opened bedding and personal-care items, consumables with broken seals, and custom items. Safety and hygiene rules, not a trick — and they never apply to defective products.

Questions?

Email kelorixca@gmail.com with your order number.